FAQ
ABOUT GLOSH HAIR
1. What is raw hair?
Raw is in its purest state & hasn’t been chemically altered in any way. It is the highest quality hair that you can invest in. Guaranteed quality & longevity.
2. How do I maintain my hair?
Detangle hair gently with brush or wide tooth comb (Ends to Scalp) before using shampoo.
Do not twist or massage hair.
Please co-wash and maintain the hair with sulfate free shampoo and conditioner at least 2-3 times every week.
Allow hair to air dry.
Seek professional help when treating hair with color. We recommend you to maintain the hair deeply after it is dyed or bleached.
When using heat, please choose the proper temperature. Excessive heat can alter curl pattern.
Do not twist or massage hair.
Please co-wash and maintain the hair with sulfate free shampoo and conditioner at least 2-3 times every week.
Allow hair to air dry.
Seek professional help when treating hair with color. We recommend you to maintain the hair deeply after it is dyed or bleached.
When using heat, please choose the proper temperature. Excessive heat can alter curl pattern.
3. Does the hair shed?
No shedding or tangles.
4. How much do each bundle weigh?
Each bundle weighs 3.5–4.0 oz.
SHIPPING & RETURN
5. How long is shipping?
Please allow 2-3 business days for your order to be processed. You will receive an email confirmation with your Track & Trace code once your order has been shipped.
International orders: Delivery times vary by destination. Once shipped, you will receive a tracking number to monitor your package.
International orders: Delivery times vary by destination. Once shipped, you will receive a tracking number to monitor your package.
6. Do you offer worldwide shipping?
Yes, we offer worldwide shipping, except for South Africa.
7. My order hasn’t arrived, what should I do?
If PostNL confirms delivery but you did not receive your package, we cannot be held responsible.
Please contact PostNL for further assistance.
Packages are rarely lost, but PostNL allows 15 business days before officially declaring a package lost.
Please contact PostNL for further assistance.
Packages are rarely lost, but PostNL allows 15 business days before officially declaring a package lost.
8. Do you offer returns?
No return. Our No Return Policy is in place to ensure the quality and safety of our products.
We take great care in ensuring that every item is inspected and meets our strict standards before it reaches your hands.
By adhering to this policy, we can maintain the integrity of our products and guarantee your satisfaction.
We take great care in ensuring that every item is inspected and meets our strict standards before it reaches your hands.
By adhering to this policy, we can maintain the integrity of our products and guarantee your satisfaction.
9. How can I contact customer service?
For order-related inquiries, email info@gloshhair.com. We strive to respond within 72 hours.
Thank you for shopping with GLOSH HAIR 💕